Terms & Conditions

It’s a Baby Terms & Conditions

You can purchase products online from Itsababy.co.uk or should you wish to test any of the products we sell you can visit us at 126 Rochdale Road, Bury, Lancashire, BL9 7AY.

Our trained staff are happy to answer your questions and can train you and your family on the feautures and benefits of all the products.

These terms and conditions apply to customers purchasing online.

Ordering
Once your order and payment is received, we will start to process your order. We accept most forms of credit and debit card payment. Cheques and Postal orders should be made payable to Its a Baby Limited, and posted to: 126 Rochdale Road, Bury, Lancashire, BL9 7AY.  Goods paid for by cheque and postal order will be despatched once payment has cleared (please allow up to 10 working days).

Shop Orders
For all orders placed in the It's a Baby Shop, please note that a minimum of 10% deposit is required unless otherwise agreed in writing. This deposit is non-refundable.

Credit Card Security
Please be confident that we operate secure handling methods for all credit and debit card payments. Our partners SagePay are one of leading suppliers of secure internet payment solutions

Delivery
Orders over £75 to UK Mainland are free of charge excluding furniture where delivery charges will be stated.  A standard charge of £9.95 for shipping and handling applies to orders of £50.01 to £75.00 and £6.00 for orders of £50 or under.  For the Highlands, Islands and outer areas, a further charge may be necessary.   We reserve the right to charge your credit/debit card the appropriate charge to orders placed with a delivery address outside of the UK Mainland.  This will apply if have not been contacted prior to placing your order and been given the correct postal charges.

We will ship your order as soon as possible after receipt of payment but please allow up to 10 working days for delivery.  Your order will be processed within 24 hours and in the unlikely event that we are unable to deliver within 10 working days you will be contacted by one of the customer support team with details of the expected delivery date. If at this point you are unhappy with an alternative date you may cancel the order and any payment received will be fully refunded.  Furniture is often delivered directly from manufacturer and may take 4-6 weeks from the date of your order however some items are available for immediate dispatch.  Please contact a member of the customer service team before placing you order to check on the expected date of delivery on furniture items.

Delivery of small items is by Royal Mail first class.  Larger items are delivered by courier.  If you are unavailable when the courier attempts to deliver your goods, a second attempt will be made (usually the following day), they may leave you a card with details on how to rearrange delivery.  If the second attempt fails and the items are returned to us you may be charged an administration fee of £10 plus any additional carriage costs.

Tax
All items include VAT 20.00% where applicable.  Carseats are 5% VAT and baby clothing and books are non vatable.

Returns Policy
You must contact us prior to making any returns.  In accordance with the distance selling regulations, we will accept all purchases back within 14 days of delivery.  Goods must be returned unused in original packaging and in a saleable condition if a refund is required. Distance selling regulations dictates that the return of your product is at your cost therefore any carriage costs will not be refunded.  If the goods need to be returned because of a mistake by It's a Baby Ltd or for a repair under the manufacturers warranty we will arrange to collect and redeliver the item at our own expense. Goods returned with a manufacturers fault will be sent back for inspection. Goods returned within 14 days will be inspected before any monies are refunded. Goods returned after 14 days will be repaired or replaced at the manufacturers discretion however we will refund or exchange a product if it is returned unused and within 14 days of purchase, or, if the products displays a manufacturing fault within 28 days of the guarantee validation period.  The product will be repaired free of charge if it displays a manufacturing fault after 28 days and within the guarantee period.  For details on individual product guarantees please contact us. 


You will be charged for spares and repairs if the product has been damaged accidentally, through misuse, fair wear and tear or undue force within the guarantee period.
In circumstances where a replacement item is required before we received the faulty item back, it will be charged at full price until the faulty item is received by us. 

The manufacturer warranties only cover customers based in the UK and Ireland. Whilst we will endeavor to support our overseas customers in the event of a product fault or defect, we can only supply spare parts and do not have the facility to collect items for repair from overseas.


Privacy Policy
We will not disclose any information on our customers to a third party.  The only exception being for our couriers for delivery requirements.

It is not possible to purchase certain brands through our website due to supplier agreement restrictions. Some products are collect in store only items and others can be purchased by phone. Please contact the the customer service team if you would like to enquire about any product not displaying a price online at www.itsababy.co.uk Please note that products with no price or £0.00 displayed are not available to purchase online. Occassionally technical problems or human intervention can result in price errors and we reserve the right to cancel any order, processing a refund for the customer if a product has been purchased at an incorrect price.

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Visit Us
Its A Baby
126 Rochdale Road
Bury
Lancashire

BL9 7AY
United Kingdom
0161 763 4463

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